Build smarter.Operate autonomously.

Oleracore brings tickets, AI replies, and insights into one platform.

Everything automated

One place to run your support queue

Oleracore brings tickets, a knowledge base, AI replies and analytics into one place, instead of a helpdesk, a chatbot and a spreadsheet.

Workflow rules
Define trigger, condition and action rules for common cases. Running them automatically is still being built.
Live support analytics
Dashboards show resolution rate, deflection, response times and an estimated cost saved.
One shared ticket queue
Tickets from your team and the inbound API land in one queue, with assignment and SLA tracking.
AI replies
Draft replies from your knowledge base for your team to review, or let the AI answer on its own and hand off when it cannot help.
Roles and audit trail
Owner, admin and member roles, and a record of changes made in your account.
Replies any time of day
Automatic replies are not tied to office hours, so customers are not left waiting overnight.

Your queue

See your tickets, their status and SLA clock in one view, with the controls to step in whenever you want.

Live queue

Illustrative preview

Open tickets

1,284

Resolved today

3,906

Avg. response

4.2s

Tickets resolved · this week

Mon

Tue

Wed

Thu

Fri

Sat

Sun

72%

Automation rate

Ready when you are

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